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/ E-Retailers
Skechers answers consumers’ questions more quickly while boosting sales
The shoe e-retailer puts a question-and-answer tool on product pages.
Posted 05/15/2012Zak StamborPost a comment
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/ Marketing
Big design changes drive growth online at Under Armour
Sales from tablet computers are now in the high single digits.
Posted 04/20/2012Mark Brohan1 comments
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/ Technology
LivePerson uses video to woo prospective employees
The live chat company is taking a creative approach to social recruitment.
Posted 04/16/2012Amy DustoPost a comment
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/ Technology
Most senior retail execs are happy with their returns from e-commerce
And 71% say they’re investing more in e-commerce this year, a study says.
Posted 04/13/2012Paul DemeryPost a comment
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/ Technology
Multilingual live chat service helps spur hotel bookings
The Four Seasons in Cyprus conducts live chat in English, Greek and Russian.
Posted 04/12/2012Allison Enright1 comments
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/ Technology
HalloweenExpress.com finds live chat makes customer service agents more efficient
Despite sales rising 32% last October, the retailer used fewer agents than the year before.
Posted 04/12/2012Zak StamborPost a comment
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/ Technology
Diamond retailer Whiteflash.com finds chat helps sales sparkle
Average order values are up 67% through live chat customer service sessions.
Posted 04/11/2012Paul DemeryPost a comment
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/ Technology
Live chat boosts U.K. retailer Ted Baker’s bottom line
Shoppers who chat are four times more likely to make a purchase.
Posted 04/11/2012Katie DeatschPost a comment
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/ Marketing
Google+ gets a new look
The fledgling social network has gained 170 million users.
Posted 04/11/2012Zak StamborPost a comment
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/ Technology
Two-thirds of online shoppers have tried live chat
75% will have done so by 2013, according to the E-tailing Group.
Posted 03/27/2012Allison EnrightPost a comment
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