/ Technology

Assurz secures business development, relationship management veterans

Independent satisfaction guarantees provider Assurz Inc. has hired Kim Lee and Michael Cruz as vice president of business development and manager of relationship management, respectively.

Posted 07/02/2007Don DavisPost a comment

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/ Technology

Assurz names payment industry vet as VP, business development

Assurz.com, a company that provides satisfaction guarantees to online shoppers, has hired Gregg Gumbinger as vice president of business development. He joins Assurz from Authorize.net.

Posted 03/12/2007Kurt PetersPost a comment

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/ Technology

Assurz.com’s refund guarantee program moves closer to roll out

Assurz’s program offering refunds on online purchases is closer to launch after a successful holiday pilot, says CEO Steve Hoffman.

Posted 03/06/2007Kurt PetersPost a comment

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Assurz.com tests refund guarantee program for online shoppers

A program offering 100% refunds to subscribers for returns of online purchases is getting a trial run through January. Assurz.com guarantees a full refund if a retailer doesn’t return or exchange merchandise in a manner satisfactory to the customer.

Posted 12/28/2006Bill BriggsPost a comment

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SPONSORED SUPPLEMENT: The Increasing Value of Customer Service

Just as e-retailing has changed consumers` shopping habits, it has altered their expectations of customer service. E-retailers that skimp on service risk losing more than a sale, they can damage the credibility of their brand with shoppers.

Posted 09/28/2007Internet RetailerPost a comment

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Web retailers must handle with care both customers and customer service

Merchants must contend with customers who want to shop on their own terms.

Posted 06/28/2007Internet RetailerPost a comment

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/ Press Release

eImprovement.com, LLC Assures Satisfaction With Assurz

Top Home Improvement Retailer Heightens Customer Service with Assurz 100% Satisfaction Guarantee Racine, Wis.- April, 2008-eImprovement.com, LLC, a top online retailer of specialty home improvement products, announced today that the Assurz 100% Satisfaction Guarantee™ has been added to its network of online stores, including award-winning eFaucets.com and LightingCatalog.com. These specialty sites are committed to customer satisfaction, selling...

Posted 04/11/2008

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/ Press Release

Assurz Ratchets Up Customer Service for Toolfetch.com

Leading online tools retailer selects Assurz to provide hassle-free online shopping REDWOOD CITY, CA, November 13, 2007 - Toolfetch.com, a top 500 internet retailer and one of the largest construction and automotive tool and supply eCommerce companies, has further enhanced its award-winning customer service by selecting the Assurz 100% Satisfaction Guarantee, from Assurz Inc., the leading customer service guarantee provider. This deal marks...

Posted 11/16/2007

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