Your Search: Acsi
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1 - 10 of 93 Results
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/ Technology
Consumers’ satisfaction with Netflix nosedives
The video rental service drops to last place in a satisfaction survey.
Posted 02/21/2012Allison EnrightPost a comment
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/ Technology
Customers are more satisfied with e-retailing than other e-commerce fields
Compared to the online travel and brokerage sectors and stores, consumers are more content with their web retailing experience, a new American Customer Satisfaction Index and Foresee Results poll finds.
Posted 02/16/2010Katie DeatschPost a comment
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/ Technology
Despite a small slip, Apple still crunches competition in web satisfaction
Apple’s web site remained the leader among computer manufacturers, while Google retained a big advantage among search engines, reports ForeSee Results and the University of Michigan.
Posted 08/18/2009Katie DeatschPost a comment
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/ Technology
Newegg tops Amazon in customer satisfaction, as eBay slips
Satisfaction with online retail dropped one point, but e-retailers maintained a wide lead over the online travel and brokerage sectors in the annual American Customer Satisfaction Index survey by the University of Michigan and ForeSee Results.
Posted 02/17/2009Katie DeatschPost a comment
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/ Technology
Shoppers less happy with retail sites in week after Thanksgiving this year
ForeSee Results’ Holiday Satisfaction Benchmark study finds post-Thanksgiving deals are meeting online shoppers’ expectations.
Posted 12/10/2008Katie DeatschPost a comment
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/ Technology
Google soars while Yahoo slips in consumer satisfaction survey
Satisfaction with Google jumped 10% over last year as the search giant registered a score of 86, the highest score ever for a service company in the American Consumer Satisfaction Index. Yahoo slipped 3% to 77 and Microsoft’s MSN held steady at 75.
Posted 08/19/2008Katie DeatschPost a comment
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/ Technology
E-commerce takes top spot in cross-industry customer satisfaction survey
E-commerce—including online retail, travel and brokerage—scored 81.6 out of 100 in the American Consumer Satisfaction Index, far ahead of the 74.9 average of all industries. Amazon.com had the second-highest score of more than 200 companies surveyed.
Posted 02/19/2008Don DavisPost a comment
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/ Technology
Yahoo, Ask.com gain in satisfied customers, as Google slips
Yahoo topped Google for the first time in the University of Michigan’s annual report on customer satisfaction at search engines and web portals. Ask.com showed the largest increase in satisfaction.
Posted 08/14/2007Kurt PetersPost a comment
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/ Marketing
Customer satisfaction drives conversion rates, loyalty
E-retailers have many tools available to measure their business after the fact. But calculating conversion rates and tallying site visitors don’t do much for predicting the future, says Larry Freed, CEO of ForeSee Results.
Posted 06/08/2007Paul DemeryPost a comment
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/ Technology
Online retailers continue to outshine chains in customer satisfaction
Customer satisfaction with Internet retailers for Q4 2006 hit 83, up 2.5% from 81 in 2005 on the 100-point satisfaction index from ForeSee Results/ACSI. Customer satisfaction with chains registered 74.4, up 2.8% from 72.4 for the same period in 2005.
Posted 03/13/2007Kurt PetersPost a comment
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